Friday, August 2, 2013

Updating iTunes when it does not want to.

So here's the skinny, I have an HP laptop with Windows XP-service pack 3 and all the requirements to install an updated version of iTunes.  My installed version of iTunes was 9 (I know sooo 2008!!).  I bought a new iPod in November and wanted to see if I could get it to work with it.  I opened up my iTunes went to "help" and click on "check for updates". The response was "unable to connect to update server".  My next plan of attack was to download the new iTunes from Apple and install it. After a couple of tries, it could not be installed, seems as though a file or two got; corrupted, went missing, or was just plain out of date.  What to do?  Then I remembered... I went to "Start - Control Panel - Add or Remove Program - Apple Application Support.  Clicked on change (remember I'm in Windows XP) and chose "Re install Apple Application Support, replace missing or damage files."  It did what it was supposed to, updated and repaired the files I needed to update to the new iTunes.  The new iTunes installed without a hitch.  Who knew??